To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01698 263 288, Monday to Friday from 8am to 6pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• phone us on 01698 263 288, Monday to Friday from 8am to 6pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• phone us on 01698 263 288, Monday to Friday from 8am to 6pm
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 24 or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

House visits are obtained by telephoning the surgery before 10.30am and will be made only to those patients unable, due to illness or disability, to attend the surgery.

House visits are not expected for social difficulties such as problems with transport.

Please request your house visit as soon as possible; house visits requested after 10.30am will normally be done the next day.

You will be asked to leave a telephone number with the surgery in order that a GP or Practice Nurse can contact you should further information regarding the request be required. It may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Telephone consultations with a GP or Practice Nurse are available to book. These are useful if you are unable or feel it unnecessary to attend the surgery if you wish advise, without examination, or need to discuss medication or results. 

The Receptionist will offer you a day when the Doctor or Nurse will call you back. Please note you will need to leave a contact number and must be available to answer the call on the day given.

If you receive a call from an NHS department, including our surgery, the number will show as 0800 6783393. The caller ID will not show as the surgery number.