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CORONAVIRUS (COVID-19) PATIENT ADVICE (07/05/20)

The practice is currently asking patients NOT TO VISIT THE PRACTICE.

Patients should telephone the practice and our team will advise on action to take.

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FLU VACCINATIONS

PLEASE NOTE THAT NHS LANARKSHIRE ARE RUNNING THE VACCINATION PROGRAMME AND NOT THE GP PRACTICES.  IF YOU ARE ELIGIBLE FOR A VACCINATION THE NHS WILL WRITE TO YOU WITH INSTRUCTION ON WHAT YOU WILL BE REQUIRED TO DO.

 IF YOU ARE NOT ELIGIBLE FOR A FLU VACCINATION BUT WISH TO HAVE ONE - A NUMBER OF LOCAL PHARMACIES ARE RUNNING VACCINATION PROGRAMS.  PLEASE SEE INDIVIDUAL PHARMACY WEBSITES FOR INSTRUCTION.

TO ALL OUR PATIENTS

THE GP'S AND STAFF OF THE PRACTICE ARE STILL HERE TO HELP YOU DURING THE CONTINUING COVID-19 PANDEMIC.  YOU MAY FIND THAT AS A PRACTICE WE ARE FOLLOWING NHS GUIDELINES TO HELP PROTECT YOURSELF, OURSELVES AND OTHERS.  WHEN YOU MAKE CONTACT WITH THE PRACTICE AND FEEL YOU REQUIRE MEDICAL ASSISTANCE YOU WILL INITIALLY BE GIVEN A TELEPHONE CONSULTATION WITH THE GP OR PRACTICE NURSE.  IF YOUR PROBLEM CANNOT BE ADDRESSED DURING YOUR PHONE CALL THE HEALTH PROFESSIONAL DEALING WITH YOUR ISSUE MAY ARRANGE FOR YOU TO COME INTO THE PRACTICE FOR A CONSULTATION.  IF THIS IS THE CASE YOU WILL BE GIVEN INSTRUCTIONS ON WHAT TO DO WHEN YOU ARRIVE AT THE HEALTH CENTRE AS YOU WILL NOT BE ABLE TO ENTER THE BUILDING AS YOU WOULD PRE-COVID-19.  PLEASE LISTEN TO THE INSTRUCTIONS YOU ARE GIVEN CAREFULLY AND IF YOU ARE IN ANY DOUBT AT ALL ABOUT WHAT YOU HAVE BEEN TOLD PLEASE CALL THE SURGERY AND OUR RECEPTION TEAM WILL BE ABLE TO ASSIST YOU.  OUR RECEPTION TEAM ARE TRAINED TO DEAL WITH A LARGE VARIETY OF YOUR ENQUIRES BUT PLEASE BE PATIENT AS THEY WILL REQUIRE TO ASK YOU SOME QUESTIONS IN ORDER TO DEAL WITH YOUR ISSUES.

YOU WILL BE ASKED TO WEAR A FACE COVERING WHEN VISITING THE PRACTICE.  IT IS ESSENTIAL WHEN AT ALL POSSIBLE THAT THIS GUIDELINE IS FOLLOWED IN ORDER TO PREVENT INFECTION.  WE UNDERSTAND IT MAY BE DIFFICULT FOR SOME PATIENTS TO WEAR MASKS ETC. BUT YOUR VISIT TO THE PRACTICE WILL ONLY BE FOR A VERY SHORT PERIOD.

THE PRACTICE ARE STILL REGISTERING NEW PATIENT ON A REGULAR BASIS.  AGAIN THE PROCESS FOR THIS HAS CHANGED.  SHOULD YOU WISH TO ENQUIRE REGARDING REGISTERING WITH THE PRACTICE PLEASE TELEPHONE THE SURGERY AND ASK TO SPEAK TO THE PRACTICE MANAGER AND SHE WILL BE HAPPY TO GUIDE YOU THROUGH THE PROCESS.

PLEASE BE PATIENT AS WE ASSIST EACH OTHER.  THANK YOU FOR YOUR HELP. 

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