Appointments

Since COVID-19 the Practice has adopted a telephone triage consultation system. If it is not something that can be dealt with by telephone a face to face appointment will be arranged. 

Please note that individual Doctors and Nurse appointments will vary within our opening hours. Patients are at liberty to attend any GP and have a right to express a preference for which Doctor to consult with, if available.

If you are unable to keep your appointment or are likely to be late please let us know as soon as possible to allow us to give the appointment to someone else. Also, if you are very late without letting us know we may not be able to see you.

We have three different types of appointments:

Routine appointments are if you feel you require a “face-to-face” consultation with the Doctor or for review of an existing condition. These are schedule at 10 minute intervals. If you have multiple problems please advise staff at time of booking.

Urgent appointments are a vital part of medical practice, please ensure your condition is urgent before requesting one. These are not appropriate for chronic/existing conditions or to discuss sickness/absence from work.

Telephone appointments are available to all patients who are unable or feel it unnecessary to attend the surgery but require simple advice without examination. If you request a telephone appointment the GP or Practice Nurse will phone you back within a given time scale.

Appointments are available during the hours listed below. To see a doctor or nurse please telephone us or come into the surgery to book an appointment.

Doctor Consultation Times

The Practice hold a late evening consulting period on a Thursday from 6.00pm specifically aimed at patients who work and find it difficult to attend during normal hours.

Advanced Nurse Practitioner

Wednesday (afternoon only), Thursday and Friday all day.

Our Advanced Nurse Practitioner has a mixture of telephone and face to face consultations. Our Advanced Nurse Practitioner can see patients with new onset symptoms for a variety of conditions and matters relating to mental health.

Practice Nurse Appointments

Monday, Tuesday (morning and afternoon), Wednesday (morning) and Thursday (morning and afternoon).

Please contact the practice for details.

When attending appointments at the practice please be patient. If the Doctor or Practice Nurse is late there is usually a good reason.

Signposting

Reception staff are members of the Practice Team and it has been agreed they should ask patients 'why they need to be seen'. Reception staff are trained to ask certain questions in order to ensure patients receive.

• the most appropriate care
• from the most appropriate health professional
• at the most appropriate time

Your co-operation with this matter is appreciated.

House Visits

House visits are obtained by telephoning the surgery before 10.30am and will be made only to those patients unable, due to illness or disability, to attend the surgery.

House visits are not expected for social difficulties such as problems with transport.

Please request your house visit as soon as possible; house visits requested after 10.30am will normally be done the next day.

You will be asked to leave a telephone number with the surgery in order that a GP or Practice Nurse can contact you should further information regarding the request be required. It may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Telephone Consultations

Telephone consultations with a GP or Practice Nurse are available to book. These are useful if you are unable or feel it unnecessary to attend the surgery if you wish advise, without examination, or need to discuss medication or results. 

The Receptionist will offer you a time when the Doctor or Nurse will call you back. Please note you will need to leave a contact number and must be available to answer the call during the given time period.

If you receive a call from an NHS department, including our surgery, the number will show as 0800 6783393. The caller ID will not show as the surgery number.

Disabled Access

Disabled access is via the patient’s entrance in Windmillhill Street and via the entrance at the rear of the Health Centre. There are disabled parking spaces provided for blue badge holders at the rear of the building. There is lift access to all floors from the car park.

Disabilities

Please let us know if you have a disability. This will help us to offer you appropriate assistance. You can do this on your registration form when you register or by approaching one of our members of staff.

Interpreter Services

If English is not your first language and you require a translator please inform our staff at the time you make your appointment.